Real Numbers Launches Mackey, the AI-Powered Planning Assistant, to Enhance its StrategiesPlatform

With Conversational AI, Automatic Sensitivity Analysis, and Executive Analytics, Mackey Turbocharges Contact Center Staff Optimization and Budget Planning in Seconds

INDIANAPOLIS — Real Numbers, the AI-powered data-driven solutions provider specializing in contact center planning and optimization,  announced today the release of its new strategic planning assistant,Mackey. With a conversational AI interface, Mackey significantly enhances the Strategies platform, combining ease of use and improved functionality for every stage of the planning process.

Working off live data, not cached snapshots, the Strategies platform yields an unprecedented 5% accuracy, compared to typical solutions and spreadsheets which rely on Erlang’s 15-30% range.  Now with Mackey, users can easily describe what they need:

• Build new strategies directly from Mackey voice prompts
• Develop risk and sensitivity analyses automatically
• Evaluate multiple scenarios
• Create key executive-level analytics built not just with BI tools and history, but with forward-looking models and complex simulations of the operation

“Mackey is designed to enhance and elevate the work of analysts by handling the variability, complexity, and unique demands of a contact center,” said Ric Kosiba, Founder and Managing Partner of Real Numbers. “Through its conversational interface, planners can effortlessly explore competing scenarios, build new staff plans, and evaluate operational tradeoffs with the accuracy that Strategies is known for.”

Analysts using Mackey and the Strategies platform can:

• Forecast every driver of a capacity plan, including volumes, AHT, attrition, shrinkage, and wage rates
• Simulate weekly performance with validated accuracy on service levels, ASAs, occupancy, abandons, concurrency, and outbound contacts
• Optimize staffing and budgets in minutes, not days
• Run complex “what ifs”, evaluating service goals, marketing events, and M&A scenarios
• Quantify risk across shrink, volume, handle time, and staffing assumptions
• Make decisions faster with custom-built simulations tailored to a contact center’s specific needs

Mackey is designed to enhance the work of analysts by handling plan development – when asked to – allowing teams to focus on big-picture operational decision-making.  “We developed Strategies with Mackey to be the easiest, most accurate planning system available on the market today,” noted Kosiba. “By eliminating errors, reducing overstaffing, and ensuring consistent service levels, Mackey customers quickly lower costs and improve service levels, resulting in an immediate return on investment.”

For more information about how Mackey and the Strategiesplatform can help businesses improve efficiency, reduce costs, and unlock new opportunities through smarter analytics, visit realnumbers.com.

About Real Numbers

Real Numbers is the AI-powered data-driven solutions provider specializing in contact center planning and optimization. By leveraging advanced forecasting and custom simulation modeling, Real Numbers empowers organizations to make smarter staffing and budgeting decisions to streamline operational efficiency and drive down costs. Learn more about Real Numbers at realnumbers.com.

CONTACT:
Ric Kosiba

Real Numbers

ric@realnumbers.com