DvSum Uses AI to Monitor Networks and Help Solve Problems Before Subscribers Are Aware of Them.
Industry Analyst and Strategic Advisor Jeff Kagan comments on DvSum and its growing opportunity in the artificial intelligence market. Kagan recently met Duncan Potter, VP of Marketing at DvSum, while Kagan was scheduled to deliver a keynote address at SCTE TechExpo26.
Potter explained to Kagan that while AI is rapidly growing and changing, much of the industry is still in the pilot stage. He said Active Network Intelligence is already running 1.2 million subscribers live on NXT AI.
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According to DvSum, 41% of incoming calls are contained by AI before reaching the contact center. The company also says its technology supports seven million subscribers across HFC and FTTH networks, with 85% accuracy in AI-recommended actions for alarm prioritization and root-cause analysis. This helps drive more proactive network management.
DvSum’s NXT AI is currently live at Aurora Networks.
DvSum brings three products together on one network:
NXT AI Navigator detects and prioritizes issues and recommends the appropriate action using explainable AI.
NXT AI Engage serves as an AI Operations Guide for NOC and field teams.
NXT AI Triage provides customer service representatives with real-time network intelligence.
The challenge today is not a lack of information. The challenge is correlating information across different domains and turning it into actionable intelligence.
DvSum continually monitors the network, looking for conditions that could affect subscriber services. The goal is to identify and help resolve issues before subscribers are even aware that there is a problem.
DvSum and Liberty Latin America
Liberty Latin America is another DvSum customer. The company is a major broadband, fiber and mobile network operator serving 20 countries and more than 1.2 million subscribers.
Liberty Latin America uses the DvSum AI control plane and AURA platform for contact center intelligence, subscriber monitoring, mobile billing and reconciliation.
“As you can see, as AI continues to advance and transform companies and industries, including communications networks of every size and scope, there is a long-term growth opportunity for companies like DvSum,” says Kagan.
AI can help companies deploy assistance where and when it is needed instead of wasting valuable time searching through large amounts of information. DvSum’s AI Navigator analyzes evidence across the operational ecosystem to help identify the source of network problems and recommend appropriate actions.
Kagan added, the end result can be less time wasted, faster resolution and fewer disruptions for subscribers.
DvSum is demonstrating how AI can help identify and address communications network issues before customers even know there is a problem.
“As I continue to follow DvSum and learn more about this sector, I will share additional thoughts and commentary,” says Kagan.
About Jeff Kagan
Jeff Kagan is an Industry Analyst, Strategic Advisor, Tech Influencer or TechFluencer, and Columnist who follows the companies and technologies transforming business and society, including AI, wireless communications, telecommunications, broadband, pay TV, IoT and related technology sectors.
As a well-known Tech Analyst, Wireless Analyst and Telecom Analyst, Kagan advises CEOs and senior leadership teams navigating the AI era. He has written thousands of columns and articles translating technology trends into practical business insights.
Jeff Kagan has been described by industry executives as the most widely quoted analyst in the telecommunications industry.
Companies interested in speaking with Jeff Kagan are invited to send an email inquiry.
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