The cloud dealer management system gives OEMs one configurable workflow for every dealer, from the first customer inquiry to the job card, warranty claim and next service visit, with live network-wide dashboards for head office.
November 13, 2026 – Intellinet Systems, a provider of AI-enabled aftermarket software for OEMs, announced Intelli DMS, a dealer management system that lets manufacturers run sales, service, warranty and approvals across their entire dealer network on one cloud platform. OEMs configure their approval rules, workflows and dashboards once, and every dealer works inside them, giving head office live, dealer-level data instead of monthly summaries.
What is Intelli DMS?
Intelli DMS is a cloud-based dealer management system (DMS) built for original equipment manufacturers (OEMs) and their authorized dealer networks. Unlike dealership software bought by individual dealers, Intelli DMS is deployed by the OEM across its network, so every dealer follows the same processes and the OEM sees the same numbers its dealers see. It covers dealer sales, workshop service, warranty documentation, policy-based approvals and performance analytics in a single record per customer and vehicle.
The problem: OEM data is only as good as the dealer front counter
In most dealer networks today, an inquiry lives in a register, a follow-up in a phone call, an inspection on a clipboard and a repair on a paper job card. By the time any of it reaches the OEM, it has become a monthly summary. Process drift, parts requests and warranty paperwork are reconstructed after the fact, which slows claim approval and hides problems until they show up in customer satisfaction scores.
“Most OEMs already have good systems for parts and warranty. The weak link is the dealership, where an inquiry, a job card or a warranty photo still sits on paper or in a spreadsheet,” said Naveen Gupta, Founder and CEO of Intellinet Systems. “With Intelli DMS, an OEM sets its rules once and every dealer works inside them, so the data reaching head office is what was captured at the front counter, not what was remembered at month-end.”
What Intelli DMS does
- Dealer sales management: inquiries, customer records, test drives, quotations, bookings, finance and insurance, exchanges, vehicle allocation, invoicing and delivery follow-up.
- Service and workshop management: appointments, vehicle check-in and inspection, digital job cards (repair orders), technician assignment by skill, estimates, parts requests and issues, and service billing.
- Warranty and quality: warranty approvals and quality inspections sit on the same job record, so claim documentation is built while the repair is being done.
- OEM governance: approval workflows for quotations, discounts, exchanges, finance and bookings are configured to OEM policy and enforced by the system at every dealer.
- Network analytics: dashboards track inquiry-to-booking conversion, booking trends, workshop utilization, turnaround time and warranty performance for dealer principals and OEM teams alike.
Why now: dealer networks are moving to the cloud
According to Persistence Market Research, the global automotive dealer management system market is expected to grow from US$5.50 billion in 2026 to US$9.99 billion by 2033, a CAGR of 8.9%, with cloud-based systems already holding an estimated 62.0% share in 2026. For OEMs, the question is no longer whether dealers should move off paper and spreadsheets, but how to move an entire network without a multi-year custom build. Intelli DMS is designed for that rollout: one configuration at the OEM level, deployed to every dealer.
One DMS across vehicles and equipment
Intelli DMS supports the product lines Intellinet Systems already serves, including passenger vehicles, two-wheelers, electric vehicles, commercial vehicles, agricultural and construction equipment, and industrial machinery. An OEM with several divisions can run them all on one dealer management system. It connects with Intellinet’s aftermarket suite, Intelli Catalog (electronic parts catalog), Intelli Warranty (warranty and supplier recovery) and Intelli PDI (pre-delivery inspection), as well as ERP systems such as SAP and existing CRM platforms.
Intellinet expects OEM networks to see results first in inquiry-to-booking conversion, sales and service turnaround, workshop utilization and customer satisfaction, along with less duplicate data entry and fewer stalled jobs. Results will vary with network size and dealer readiness. Next, the company plans to add AI-assisted capabilities for dealer sales and service teams and extend support to more product categories and regions.
Frequently asked questions
What is a dealer management system (DMS)?
A dealer management system is software that runs a dealership’s core operations, including sales, service, parts, warranty and customer records, in one place. An OEM-led DMS such as Intelli DMS also gives the manufacturer live visibility and policy control across every dealer in its network.
Who is Intelli DMS for?
Intelli DMS is built for OEMs and their authorized dealer networks in automotive, two-wheeler, EV, commercial vehicle, agricultural, construction and industrial equipment sectors. Dealers use it through their OEM’s deployment.
How is an OEM-led DMS different from a regular dealership DMS?
A regular dealership DMS is chosen and configured by each dealer, so processes and data vary across the network. With Intelli DMS, the OEM configures approval rules, workflows and dashboards once, and every dealer works within them, giving the OEM consistent, real-time data.
Does Intelli DMS integrate with ERP and warranty systems?
Yes. Intelli DMS integrates with ERP systems such as SAP, existing CRM platforms, and Intellinet’s Intelli Catalog, Intelli Warranty and Intelli PDI, so parts, warranty and inspection data share one record with sales and service.
How can an OEM evaluate Intelli DMS?
OEMs can request a demo by emailing sales@intellinetsystem.com or visiting the Intelli DMS product page on intellinetsystem.com.
For a complete overview of how dealer management systems work for OEMs, read Intellinet’s guide: What Is a Dealer Management System (DMS)? A Complete Guide for OEMs.
About Intellinet Systems
Intellinet Systems is a Gurgaon, India-based provider of AI-enabled aftermarket and dealer software for OEMs. For more than 16 years it has helped manufacturers and their dealer networks across North America, Europe, the Middle East, Southeast Asia and India digitize parts, service, warranty and dealer operations, with more than 200,000 users on its platform. Its connected portfolio includes Intelli Catalog (electronic parts catalog), Intelli Warranty (warranty claim management and supplier recovery), Intelli PDI (pre-delivery inspection) and Intelli DMS (dealer management system). Intellinet Systems is ISO/IEC 27001:2022 certified and was named to the Forbes India DGEMS 2023 Select 200 list of companies with global business potential. Learn more at www.intellinetsystem.com.
Media Contact
Company: Intellinet Systems Private Limited
Contact: Nishant Sharma, Manager – Marketing & Sales
Email: sales@intellinetsystem.com
Phone: +91 9053555832
Address: Unit No. 458-460, 4th Floor, JMD Megapolis, Sohna Road, Sector 48, Gurgaon, Haryana, India
Website: https://www.intellinetsystem.com
