In British Columbia, it’s no secret that non-violent crime has increased. According to a report by StatCan Canada, there has been a 7% increase in non-violent crimes, including petty theft, financial fraud, to breaking-and-entering reports. This upward trend has taken a toll on small businesses across the province, forcing them to absorb higher costs related to replacing stolen goods and repairing damaged property.
The Responsibilities of a Retail Security Guard
1. Security Theft Prevention
Store security is a powerful deterrent to both shoplifters and dishonest employees. Their visible presence in a retail environment signals that the store takes security seriously, discouraging potential theft before it happens. Guards can monitor high-theft areas, perform routine checks, and work closely with management to identify and address vulnerabilities by safeguarding access points. Retail guards are trained to recognize suspicious behaviour and intervene before a theft occurs, helping businesses avoid significant inventory shrinkage and profit loss.
2. Customer and Staff Safety
Retail security guards contribute to a secure and welcoming atmosphere for both customers and employees. They are trained to handle confrontations, aggressive behaviour, or disturbances calmly and professionally. Some of the responsibilities are to protect staff during late-night operations, as a layer of security to ensure the safety of employees during the evening shift. In areas with higher crime rates, guards can escort staff to their vehicles and monitor store surroundings for suspicious activity.
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3. Quick Emergency Response
In emergencies, retail security guards are responsible for responding to medical issues, fires, or violent incidents. Guards are typically trained in basic first aid, CPR, and emergency protocols, allowing them to act immediately while waiting for police or medical professionals. Their ability to take swift, informed action can help reduce injuries, prevent panic, and keep the situation under control. This immediate response capability makes them a valuable first line of defence till medical or law professionals arrive.
4. Loss Prevention Support
Retail security often works closely with a store’s manager to provide support in loss prevention by reducing internal and external theft. They monitor CCTV cameras, check receipts at exits, and conduct bag or locker inspections when necessary. By combining physical monitoring with behavioural analysis, they can spot and stop suspicious actions before a problem arises. Our Guards are trained to assist in maintaining inventory integrity by ensuring security tags and anti-theft systems are functioning properly, contributing to lower shrink rates.
Final Words
Having a professional, uniformed security guard at the entrance or patrolling the premises sends a strong message about a business’s commitment to safety and customer care. With Herald Security, our retail guards don’t just protect your business, but the people who shop and work at your store. Speak with Herald Security to get security services for your store.
