The age of Artificial Intelligence isn’t coming — it’s here. At the 7 Figure MSP Global Conference in Florida, technology leaders from around the world gathered to explore how AI is reshaping the way organizations work, sell, and think. Among them was Langley-based tech leader Darren Coleman, CEO of Coleman Technologies Inc., who joined a powerhouse lineup that included digital-transformation expert Mitch Joel, author and entrepreneur.
Coleman’s message was clear: the businesses that will thrive in the AI era aren’t the ones who install the most tools — they’re the ones who build the best strategies.
AI’s Double-Edged Nature
In his talk, Coleman cautioned that AI adoption comes with both unprecedented opportunity and new vulnerabilities. Drawing on findings from his AI 101 for Business session with Breach Secure Now, he emphasized that 80 percent of employees already bring AI tools to work without oversight, creating ‘shadow IT’ risk and misinformation exposure. Externally, cybercriminals are weaponizing AI, driving a 4,000 percent increase in phishing attacks.
“AI is the most powerful productivity engine we’ve ever seen,” Coleman told attendees, “but it’s also the newest attack surface. Leadership needs to manage both.”
The Rise of Strategic AI Management
Coleman introduced the Tiered AI Services Framework, a model that helps organizations move from tool experimentation to enterprise-wide enablement:
• Foundational AI Service – provisioning, awareness training, and acceptable-use policy.
• AI Rollout Kit – departmental training, prompt library design, adoption dashboards.
• vAIO (Virtual AI Officer) – a managed roadmap with ROI reporting and ongoing review.
This structure positions AI not as a gimmick but as a managed service that aligns technology with leadership intent and measurable business outcomes.
Insights from Fellow Keynote Speakers
Mitch Joel, one of the conference’s headline speakers, reinforced this same principle. In his 90-minute interactive workshop, he challenged MSP owners to make AI practical — to use it for revenue growth, streamlined operations, and customer insight rather than chasing trends. Together, Coleman and Joel represent two ends of a powerful spectrum: Joel pushing digital-era creativity and transformation, and Coleman anchoring it in cybersecurity, governance, and operational execution.
“AI isn’t replacing leaders,” Coleman added, “it’s amplifying the difference between those who have a strategy and those who don’t.”
Empowering SMBs through Education
Coleman’s upcoming AI 101 Webinar continues that mission. Participants will learn five practical steps for secure adoption — leadership buy-in, clear policy, training, sharing sessions, and incentives — designed to help small- and mid-sized businesses harness AI confidently.
For Coleman, education and enablement go hand-in-hand: “Our role as MSPs is shifting from fixing problems to guiding innovation. Every business deserves a roadmap that balances productivity and protection.”
The New Mandate
The closing takeaway ties both thought leaders together:
• Mitch Joel shows what’s possible when AI fuels creativity and growth.
• Darren Coleman shows how to operationalize that vision safely and strategically.
In a marketplace where AI tools appear daily, their shared message stands out — success isn’t about using more AI, it’s about using AI intelligently.
“AI doesn’t replace leadership — it requires it. The future belongs to the businesses that think before they automate.”
